1. Orders and payment instructions
1. Benefits of Try and Receive items when shopping online
To bring the most convenient and comfortable shopping experience to customers, Yody always builds the most friendly policy. Accordingly, all customers who order Yody products through online purchase will enjoy the following benefits:

Customers can view and try items before paying.
If the product is not suitable, not satisfied, the customer can return it completely to the postman and do not have to pay any additional costs.
2. For customers who have paid and want to return
Customers who want to complain or return a product due to Yody's fault can call Hotline 1800 2086 to get support as soon as possible.
Consultants will guide customers through the necessary steps to proceed with returns and exchanges.
Note: Customers are encouraged to exchange items if they try on clothes at home that do not match their body size. Customers can make returns online or exchanges directly at Yody stores nationwide. Items when returned must be kept with tags and unused, unwashed.
For more information and details about the Return Policy, please refer here

Hopefully the information above can make your online shopping experience at Yody safer and easier!